Privacy Policy

This Privacy Policy explains how Landscape Lighting Guys, LLC (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit www.llguys.com, contact us, or communicate with us by phone, email, or text message. By using the Site or communicating with us, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of personal information:

Contact information: your name, email address, phone number (including mobile number), and property or mailing address.
Project information: details you share about your property and the lighting services you are interested in.
Communications: the content of forms, emails, phone calls, and text messages you exchange with us.
Technical information: IP address, browser and device information, and how you interact with the Site, collected automatically through cookies and similar technologies (see Section 4).

2. How We Collect Information

We collect the information described above:

through forms on the Site, such as our estimate or “Connect” request form;
when you call us or send us an email;
when you send or receive text messages with us;
through Jobber, our scheduling, CRM, invoicing, and messaging platform, which we use
to manage estimates, appointments, invoices, and customer communications; and
automatically through cookies and similar technologies when you use the Site (see
Section 4).

We may also receive information about you from advertising and analytics partners, social media services where you interact with our pages, and referral sources.

3. How We Use Your Information

We use the information we collect to:

respond to your inquiries and provide estimates, consultations, and services;
schedule appointments and communicate with you about your project by phone, email,
and text message;
send quote and invoice notifications, appointment reminders, and project updates;
operate, maintain, improve, and secure the Site;
send you administrative messages and, where permitted, marketing communications
about our services;
measure and understand the effectiveness of our advertising and content; and
comply with legal obligations and protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising. This may include analytics tools such as Google Analytics and advertising tools such as the Meta Pixel, which help us understand how visitors use the Site and measure the performance of our ads.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Site may not function properly without them. You can learn about opting out of certain advertising cookies through the Digital Advertising Alliance (optout.aboutads.info) and through your Google and Meta ad settings.

5. Text Messaging (SMS)

We use the messaging features of our scheduling and invoicing platform (Jobber) to send and receive text messages with customers. If you provide your mobile number and opt in, we may text you quote and invoice notifications, appointment confirmations and reminders, “on my way” messages, scheduling and project updates, and customer-service messages.

Information collected through text messaging — including your mobile phone number, your opt- in and opt-out status, and the content of the messages you exchange with us — is used only to communicate with you about your inquiry, appointments, and services, and to provide and improve our customer service. We share this information only with the service provider that powers our messaging (Jobber) so that we can deliver these messages, and as otherwise required by law.

Mobile information and text-messaging consent will not be sold, rented, or shared with any third parties for their marketing or promotional purposes.

Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. For the full text-messaging terms, please see our Terms of Service.

6. How We Share Your Information

We do not sell your personal information for money. We may share information in the following limited ways:

Service providers: with vendors that help us run our business — for example, our website host, our scheduling, CRM, invoicing, and text-messaging provider (Jobber), our email provider, and our analytics providers — who are permitted to use the information only to provide services to us.
Advertising and analytics partners: with platforms such as Google and Meta that help us measure and deliver advertising. These partners may collect information through cookies and similar technologies. We do not share your mobile phone number or text- messaging consent with these advertising partners.
Legal and protection: when required by law, to respond to legal process, or to protect the rights, property, or safety of the Company, our customers, or others.
Business transfers: in connection with a merger, sale, or other transfer of our business or assets.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, and we work with service providers (such as Jobber) that maintain their own security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this Policy — for example, to respond to your inquiry, provide services, maintain business records, and comply with legal obligations — and then delete or de-identify it.

9. Your Choices and Rights

You may:

update or correct the information you have provided by contacting us;
unsubscribe from marketing emails using the link in those emails;
opt out of marketing and other texts by replying STOP; and
request that we delete information we hold about you, subject to legal limits.

To make a request, contact us using the details in Section 12. Some browsers offer a “Do Not Track” signal; because there is no common industry standard for responding to these signals, the Site does not currently respond to them

10. California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (as amended), including the right to know what personal information we collect and how we use and disclose it, the right to request access to or deletion of your personal information, the right to correct inaccurate information, and the right not to be discriminated against for exercising your rights. We do not sell personal information for money. To exercise these rights, contact us using the details in Section 12. We will verify your request before responding, as required by law.

11. Children’s Privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at:
Landscape Lighting Guys, LLC
562 High Avenue, Saint Louis, MO 63126
Email: info@llguys.com
Phone: (314) 899-9997